Delay Repay Compensation

Your rights

Delay occurs in preparation out of the target time

	Delay 1 to 3 working days, the compensation is 50% of the actual payment value
	Delay 4 to 5 working days, the compensation is 100% of the actual payment value
	Delay 6 to 8 working days, the compensation is 150% of the actual payment value
	Delay more than 9 working days, the compensation is 200% of the actual payment value

Delay occurs in the filing out of the target time

	Delay 1 to 3 working days, the compensation is 50% of the actual payment value
	Delay 4 to 5 working days, the compensation is 100% of the actual payment value
	Delay 6 to 8 working days, the compensation is 150% of the actual payment value
	Delay more than 9 working days, the compensation is 200% of the actual payment value

Exceptional

On every 4pm or later of working day,

	On day 1 to day 3 of Lunar New Year, 23 December to 24 December, 27 December to 28 December as the Northern Ireland office holidays
	Our summer holidays

On every 4pm or later of working day,

	Every Saturdays and Sundays
	The local government block the entries of post code BT1 - BT18 more than 30 minutes, and will classify as whole day
	The electricity breakdown by Northern Ireland Electricity more than 30 minutes, and will classify as whole day
	Official pickets of Northern Ireland Railway Limited / Citybus Limited / Ulsterbus Limited more than 30 minutes, and will classify as whole day

There is no any delay repay compensation for the following condition:

	The free product / service or discount product / service
	Any trade discount product / service

Apply by email

	Please email your application to us
	We would send money to your company bank account or PayPal
	Please prepare the documents and request within 14 days, the application auto refuse after the deadline
	No any cash compensation would be release